Terms & Conditions Of Outdoor & Cycle Concepts Limited

This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products listed on our website to you, including how you and we may change or end the contract and what to do if there is a problem .

 

These Terms will apply to any contract between us for the sale of products to you (“Contract”).

 

  • Please read these Terms carefully, and make sure that you understand them, before ordering any products from our website.   By submitting your order to us you will be deemed to have accepted these Terms;
  • We amend these Terms from time to time. Every time you wish to order products, please check these Terms to ensure you understand the Terms which will apply at that time.

 

These Terms were most recently updated on 31/01/18. 

 

Please note that the statements in our Help Desk and translations of these English Terms and Conditions are provided as a courtesy for your convenience and are not intended to modify these Terms in anyway.

Information About Us

Who we are. We are Outdoor & Cycle Concepts Limited, a company registered in England and Wales under company number 03382348 and with our registered office at Unit 11, Kemble Business Park, Crudwell, Malmesbury, Wiltshire, SN16 9SH.  Our main trading address is Unit 11, Kemble Business Park, Crudwell, Malmesbury, Wiltshire, SN16 9SH. Our VAT number is GB771695393.

 

We operate the following websites:

 

How to contact us. To contact us, for any reason, you will find all our contact details and opening hours on our contact page, or contact our Customer Services team by telephone on 01666 575500 or by post to:

 

Cotswold Outdoor

Outdoor and Cycle Concepts Ltd

PO BOX 75

Malmesbury

SN16 9WQ

 

If you are emailing us or writing to us please include details of your order to help us to identify it.

“Writing” includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

Products may vary slightly from their pictures. The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.

 

Sizes, weights, capacities, dimensions and measurements are approximate only. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site are approximate only and subject to change, and are as provided to us by the manufacturers of the products in question.

 

Product packaging may vary. The packaging of the products may vary from that shown on images on our website.

 

Making sure you order the correct size. You are responsible for taking any measurements and ensuring that those measurements are correct. Please refer to the product information on each product page for details about size and measurements, and if you have any questions please contact us in one of the ways mentioned in section 1.2.1 above.

Delivery costs. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery page.

 

When we will provide the products. At the point of checkout you will be informed of your estimated delivery date(s), which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order).

 

We are not responsible for delays outside our control. Occasionally our delivery to you may be affected by an Event Outside Our Control. See section 21 for our responsibilities when this happens.

 

We use a number of different carriers for our delivery requirements but, irrespective of which carrier we use, delivery will be attempted by 21:00 on the day of delivery.

 

If we have dispatched your products to our carriers in accordance with our obligations above, then we have complied with our obligations. If your order does not arrive the next day please do contact us and we will do our best to determine why the order has not been delivered but we will not be liable to you for any costs or losses due to the late delivery.

 

If you are not at home when the product is delivered. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

 

If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and section 14 will apply.

 

When you become responsible for the products. Delivery of an order shall be completed when we deliver the products to the address you gave us or you collect them from us, or a nominated third party, and the products will be your responsibility from that time.

 

When you own the products. You own the products once we have received payment in full, including all applicable delivery charges.

 

Products we are unable to deliver. There are certain items which we are unable to deliver to your home. Unfortunately we cannot deliver gas or cooker fuel, as well as large, heavy and bulky items. We have a weight restriction of 30kg and size restriction of 1.5m in length and girth combined. If you would like to purchase an item online with any of the above restrictions you will need to collect them in store subject to the Click and Collect terms in section 9.

 

Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the 30 day delivery deadline, or any other deadline agreed between us, for any products then you may cancel your order straight away if any of the following apply:

  • We have refused to deliver the products; or
  • Delivery within the delivery deadline was essential (taking into account all the relevant circumstances).

 

Setting a new deadline for delivery. If you do not wish to cancel your order straight away, or do not have the right to do so under section 8.10, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

 

Cancelling your order for late delivery. If you do choose to cancel your order for late delivery, you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled products and their delivery .

 

What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your choice of size and colour. If so, this will have been stated in the description of the products on our website. If you give us incomplete or incorrect information, we may either cancel your order (and section 14 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you giving us incomplete or incorrect information.

 

Reasons we may suspend the supply of products to you. We may suspend the supply of a product:

  • To deal with technical problems or make minor technical changes;
  • To update the product to reflect changes in relevant laws and regulatory requirements;
  • If we can demonstrate that you are buying products from us with the intention of reselling them (see section 5);
  • If we reasonably believe that you have failed to comply with these terms; or
  • To make changes to the product as requested by you or notified by us to you (see section 6).

 

Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to cancel your order for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you cancel the order.

 

We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to, for example, your payment is declined by your credit card provider or your bank, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments (see section 17). 

Where to find the price for the product. The prices of the products will be as quoted on our website at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. However, please see below for what happens if we discover an error in the price of product(s) you ordered.

 

We will pass on changes in the rate of VAT. The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

 

Delivery Charges. The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery page.

 

What happens if we got the price wrong. Our site contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on our website may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

 

Where the product's correct price is less than the price stated on our website, we will charge the lower amount when dispatching the Products to you.

 

Where the product's correct price is higher than the price stated on our website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or to cancel your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled, refund any sums you have paid and notify you in writing.

 

Obvious pricing errors. If a pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect price and may cancel your order, refund any sums you have paid and require the return of any products provided to you

 

Promotions and Competitions.

 

We may run promotions and/or competitions: We may, from time to time, run promotions and/or competitions.  Any such activity will be subject to these Terms and any specific terms and conditions that are clearly identified and brought to your attention on the specific web-pages for those promotions and/or competitions.

 

How you may use promotional codes: The promotional code will entitle you to receive a discount off the standard full price of products, the code cannot be used on reduced or sale products or in conjunction with any other offer, and cannot be used to reduce postage and packaging costs. The promotional code may only be used on one occasion before the expiry date of the promotion code, and by the person for whom it is intended to be used. 

 

Spend and Save Offer:

  • The promotion applies instore and online and runs until Monday 30th October 2017, 11:59pm GMT;
  • Spend between €120 and €233 and get 15% off or spend €240 or more and get 20% off;
  • Offer applies when all items have been added to your basket;
  • The promotion cannot be used in conjunction with any other offer (e.g. autumn offers, special buys, sale items) or discount;
  • The promotion cannot be used on Electronics, Bikes and gift cards;
  • Offers may be changed or withdrawn without notice by Cotswold Outdoor Ltd and has no cash alternative;
  • You must complete your purchase of the Offer during the Promotional Period in order to receive the indicated discount;
  • Offers are available for Home Delivery and Click & Collect. Subject to stock availability, and whilst stock lasts;
  • No voucher code or discount code is required to receive the discount;
  • Standard terms and conditions for using the Cotswold Outdoor website apply. If you have any queries, please contact us;
  • Returns and exchanges will be calculated based upon the original product value and its impact upon the order value.

Autumn Offer:

  • The promotion applies to selected lines only, in store and online;
  • The promotion cannot be used in conjunction with any other offer or discount;
  • Offers may be changed or withdrawn without notice by Cotswold Outdoor and have no cash alternative;
  • You must complete your purchase of the Offer during the Promotional Period in order to receive the indicated discount;
  • Offers are available for Home Delivery and Click & Collect. Subject to stock availability, and whilst stock lasts;
  • No voucher code or discount code is required to receive the discount;
  • Standard terms and conditions for using the Cotswold Outdoor website apply. If you have any queries, please contact us.

Warehouse Clearance 2017:

  • The promotion applies to selected lines online whilst stocks last;
  • The promotion cannot be used in conjunction with any other offer or discount;
  • Offers may be changed or withdrawn without notice by Cotswold Outdoor Ltd and has no cash alternative;
  • You must complete your purchase of the Offer during the Promotional Period in order to receive the indicated discount;
  • Offers are available for Home Delivery and Click & Collect. Subject to stock availability, and whilst stock lasts;
  • No voucher code or discount code is required to receive the discount;
  • Standard terms and conditions for using the Cotswold Outdoor website apply. If you have any queries, please contact us.

Warehouse Clearance 2017 3 for 2 Offer:

  • The promotion applies to selected lines online only and runs until Monday 30th October 2017, 11:59pm GMT;
  • Select three items included in the offer and get the cheapest one free;
  • Offer applies when all three items have been added to your basket;
  • Offers may be changed or withdrawn without notice by Cotswold Outdoor and have no cash alternative;
  • You must complete your purchase of the Offer during the Promotional Period in order to receive the indicated discount;
  • Offers are available for Home Delivery and Click & Collect. Subject to stock availability, and whilst stock lasts;
  • No voucher code or discount code is required to receive the discount;
  • Standard terms and conditions for using the Cotswold Outdoor website apply. If you have any queries, please contact us;
  • Returns and exchanges will be calculated based upon the original product value and its impact upon the order value.

This page (together with our Privacy Policy tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products  listed on our website to you, including how you and we may change or end the contract and what to do if there is a problem .

 

These Terms will apply to any contract between us for the sale of products to you (“Contract”).

  • Please read these Terms carefully, and make sure that you understand them, before ordering any products from our website.   By submitting your order to us you will be deemed to have accepted these Terms;
  • We amend these Terms from time to time, Every time you wish to order products, please check these Terms to ensure you understand the Terms which will apply at that time.

These Terms were most recently updated on 18/07/2017.

 

Please note that the statements in our Help Desk and translations of these English Terms and Conditions are provided as a courtesty for your convenience and are not intended to modify these Terms in anyway.